At Lotus Cleaning, we believe in delivering an exceptional rug, carpet and floor cleaning experience. Our eco-friendly approach ensures your carpets and rugs are spotless. Here are answers to some of the most common questions we receive from customers in Calgary and surrounding areas.

Do you offer rug drop-off?

Yes. Rug drop-off at our plant is available by appointment. We are located at 616 36 Avenue NE, Calgary AB T2E 2L7 (next to Dance Code). Appointments are available Monday through Friday, with some availability on Saturdays. Please call or text us at 587-432-6887 to schedule your drop-off. We also offer convenient pick-up and delivery service for added ease.

How does the rug drop-off process work?

Once you schedule your appointment, bring your rugs to our facility. Our team will carefully receive them and perform a comprehensive pre-inspection. We identify the fiber type, test dyes for stability, note any stains or pre-existing conditions, and share a cleaning plan with you before work begins. Your precious area rugs are handled with the utmost care throughout the process.

How do I get an estimate?

Getting an estimate is simple. Free virtual estimates are available through our Instant Quote feature on the website or by phone or text at 587-432-6887. You can also fill out the contact form. In-person consultations are available for a fee. We provide customized estimates tailored to your specific needs, whether for area rugs, carpets, upholstery, or other services.

How is pricing determined?

Pricing depends on factors such as the size, type, and condition of your rugs or carpets, the level of soiling, and any special treatments needed. We offer transparent, customized estimates so there are no surprises. Pick-up and delivery is available for a fee. This fee is waived if you are located in our neighbourhood.

What can I expect with stain and odor treatment?

We are experienced in addressing pet stains, odors, and other common issues on area rugs. Our process includes thorough pre-inspection and specialized treatments designed to improve the condition of your rug as much as possible. Results can vary depending on the nature, age, and depth of the issue. In rare cases, some residual odor may remain, as it is not always possible to fully eliminate every trace from porous materials. We will discuss realistic expectations with you after the pre-inspection so you know what to anticipate.

What does “eco-friendly” mean in your cleaning process?

Our eco-friendly approach focuses on effective cleaning while prioritizing the safety of your home and family. We use appropriate solutions and thorough rinsing methods. Once your rug has been properly cleaned and rinsed, it is safe to return to your home.

What types of rugs do you clean?

Lotus Cleaning specializes in wool, silk, cotton rugs and hand-woven area rugs from around the world. We handle Persian, Oriental, antique, tribal, modern, synthetic, tufted, and viscose rugs. Our team is trained in the latest techniques so your colors pop and your carpets smell like new.

How long does rug cleaning take?
Turnaround time varies based on the number

of rugs, their condition, and current workload. After your rugs are cleaned and thoroughly dried in our facility (using our centrifuge and industrial dehumidifiers), we will notify you when they are ready for pick-up or delivery. We keep you informed every step of the way.

Do you clean carpets, upholstery, and other flooring in-home?

Yes. In addition to our specialized in-plant area rug cleaning, we provide professional carpet cleaning, upholstery cleaning, tile and grout cleaning, and wood floor cleaning services. Our approach restores beauty and helps extend the life of your flooring and furnishings.

How often should I have my rugs cleaned?

We recommend professional cleaning every 1 to 3 years for synthetic rugs, depending on foot traffic and use. For high-quality natural fiber rugs, every 3 to 5 years is typically appropriate. Regular cleaning helps remove abrasive dirt that can shorten the life of your rugs and helps preserve their appearance and value. Rotating your rugs every six months also helps them wear evenly.

Can you help with rug repairs or storage?

Yes. Professional rug repair services are available, and we can arrange this as part of the care process for your treasured area rugs. We also offer rug storage options. Contact us to discuss your specific needs.

How do I schedule service or ask more questions?

Call or text 587-432-6887, use our Instant Quote tool for a free virtual estimate, or fill out the contact form on our website. We are here to make it easy for you to connect with Calgary’s trusted cleaning experts. Experience the Lotus Cleaning difference today.